Refund Policy for lit63.com
Last Updated: 12/15/2023
Thank you for shopping at lit63.com. We appreciate your business and want to ensure your satisfaction with our products. Please read our Refund Policy carefully.
1. Refund Eligibility
1.1 Product Condition: To be eligible for a refund, the product must be unused, in the same condition as received, and in the original packaging.
1.2 Timeframe: Refund requests must be made within 5 days of receiving the product. After 5 days, we may not be able to process your refund.
2. Non-Refundable Items
2.1 Certain Products: Certain products may not be eligible for a refund due to hygiene or safety reasons. These products will be clearly marked as non-refundable in their product descriptions.
2.2 Gift Cards: Gift cards are non-refundable.
3. Refund Process
3.1 Contact Us: To initiate a refund, please contact our customer support at [shop@lit63.com] within the specified timeframe.
3.2 Provide Information: In your refund request, include your order number, the reason for the refund, and any supporting documentation or images if applicable.
3.3 Approval: We will review your request and notify you of the approval or rejection of your refund. If approved, we will provide instructions on how to return the product.
4. Return Shipping
4.1 Shipping Costs: Customers are responsible for the cost of return shipping unless the product is deemed faulty or damaged.
4.2 Packaging: Ensure the product is well-packaged to prevent damage during return shipping. We recommend using a trackable shipping service.
5. Refund Processing
5.1 Processing Time: Once we receive your returned product, we will inspect it and notify you of the status of your refund.
5.2 Refund Method: Refunds will be issued to the original method of payment. Please allow several business days for the refund to appear in your account.
6. Late or Missing Refunds
6.1 Processing Delays: If you haven’t received a refund within the expected timeframe, first check your bank account or contact your credit card company. There may be processing delays.
6.2 Contact Us: If you’ve done these steps and still have not received your refund, please contact us at [shop@lit63.com].
7. Contact Information
7.1 Customer Support: If you have any questions or concerns about our Refund Policy, please contact us at [shop@lit63.com].